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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Guidelines detailing Quality of Service Parameters

BEREC Public Consultation on draft BEREC Guidelines Detailing Quality of Service Parameters

Starting: 08 Oct Ending

17 days left (ends 05 Dec)

Go to discussion and give your opinion.

description

During its 40th plenary meeting (3-4 October 2019, Crete) the Board of Regulators approved the draft BEREC Guidelines Detailing Quality of Service Parameters for public consultation.

In accordance with Article 104 of the European Electronic Communications Code  NRAs shall take utmost account of these Guidelines when specifying quality of service parameters to be measured, the applicable measurement methods and the content, form and manner of the information to be published.  By 21 June 2020 BEREC shall adopt the above mentioned Guidelines.

The public consultation is open from Thursday, 10 October 2019 , 14:00 to Thursday, 5 December 2019, 17:00 CET.

Please go to the Discussion and give your opinion.

The consultation document is available for download - please see below.

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Status: Open
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P217

  1. Monitoring of the market to establish non-compliance. The NRA and provider collaborate /engage to reach a resolution without the need for court action.

P218

  1. The NRA monitors end-users complaints regarding ICS and IAS and conducts a comprehensive evaluation which is published each quarter.

P219

  1. Where the USP fails to comply with targets, the NRA notifies the USP and in certain cases fines may be imposed.

P220

  1. Where end-users complaints are detected, the NRA may request the operator to pay compensation to the end-user or allow the end-user withdraw from the contract without a penalty.

P221

  1. One NRA stated that <10% of complaints related to QoS in 2018.

P222

  1. Many of the complaints reported to an NRA regarding QoS of IAS were attributable in the main to mobile networks as opposed to fixed networks.

P223

2016 Study prepared for the EC – Fixed and Mobile Convergence in Europe – Quality Measurements for 5G and Network Densification

P224

Source EC Fixed and Mobile Convergence in Europe Quality Measurements for 5G and Network Densification Table 2.2

P225

Consultation Question 1

According to Article 104 of the EECC information required from providers on the quality of their services should be comparable, reliable, user-friendly and up-to- date. Do you believe the parameters and measurement methods in Table 2 are suitable for this purpose? If not, please explain why and the possible changes that could be made to improve the information.

P226

Consultation Question 2

According to Article 104 of the EECC information required from providers on the quality of their services and on the measures taken to ensure equivalence in access for end-users with disabilities should be comparable, reliable, user-friendly and up-to- date. Do you believe the parameters and measurement methods in Table 3 are suitable for this purpose? If not, please explain why and the possible changes that could be made to improve the information.

P227

Consultation Question 3

Do you agree with the Guidelines outlined above covering Publication of Information? Please provide comments if any?

P228

Consultation Question 4

Do you agree with the Guidelines on Quality Certification mechanisms? Please provide comments if any?

P229

1

P230

[1] Regulation (EU) 2018/1971 of the European Parliament and of the Council of 11 December 2018 establishing the Body of European Regulators for Electronic Communications (BEREC) and the Agency for Support for BEREC (BEREC Office), amending Regulation (EU) 2015/2120 and repealing Regulation (EC) No 1211/2009.

P231

[2] Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code.

P232

[3] Regulation (EU) 2015/2120 of the European Parliament and of the Council of 25 November 2015 laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union.