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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Guidelines detailing Quality of Service Parameters

BEREC Public Consultation on draft BEREC Guidelines Detailing Quality of Service Parameters

Starting: 08 Oct Ending

17 days left (ends 05 Dec)

Go to discussion and give your opinion.


During its 40th plenary meeting (3-4 October 2019, Crete) the Board of Regulators approved the draft BEREC Guidelines Detailing Quality of Service Parameters for public consultation.

In accordance with Article 104 of the European Electronic Communications Code  NRAs shall take utmost account of these Guidelines when specifying quality of service parameters to be measured, the applicable measurement methods and the content, form and manner of the information to be published.  By 21 June 2020 BEREC shall adopt the above mentioned Guidelines.

The public consultation is open from Thursday, 10 October 2019 , 14:00 to Thursday, 5 December 2019, 17:00 CET.

Please go to the Discussion and give your opinion.

The consultation document is available for download - please see below.



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<< Previous paragraphs


End-users should be able to check the information related to their current situation and to do so published information shall be up-to-date. NRAs shall ensure that service providers are obliged to regularly update publications by indicating the period of update. As well as information concerning QoS parameters, service providers can be obliged to publish information showing the most recent update of data at a minimum frequency on an annual basis.


Information should be accessible for broadest possible group of end-users including in particular end-users with disabilities, elderly end-users and end-users with special social needs. To achieve that aim NRAs could oblige service providers to publish information:


- in machine-readable manner and in an accessible format for end-users with disabilities taking into account general accessibility requirements set in Section III of Annex I of the EAA and European standards aiming to address the needs of persons with disabilities and older persons, dealing with accessibility by applying the Design for all approach - ETSI EG 202 952[29];


- on the websites (no more than one click from the /homepage) and via mobile applications that are viewable, operable, understandable and robust and meets harmonised standards published in accordance with regulation (EU) No 1025/2012 and directive 2016/2120[30].


NRAs could oblige service providers to directly publish information via their own communication channels (direct approach) or to oblige service providers to publish information through third party and provide information to NRAs to publish simultaneously on NRAs websites.


According to Recital 271 of the EECC, NRAs should be empowered to monitor the QoS and to collect systematically information on the QoS offered by providers on the basis of criteria which allow comparability between service providers and between Member States. To achieve these objectives NRAs could require service providers in accordance to Article 104(1) of the EECC to publish information having regard to different levels of aggregation (regional, national) or different groups of end-users (business clients, consumers), depending on the level of availability of information to the public, QoS parameter or service.


To that end, and to enhance overall publication, some consideration of QoE (quality of experience) indicators shall be included whenever possible.

Consultation Question 3


Do you agree with the Guidelines outlined above covering Publication of Information? Please provide comments if any.

You agreeYou disagree

Add comment


Article 104(2) EECC refers to “quality certification mechanisms”; NRAs shall specify the quality of service parameters to be measured, the applicable measurement methods, and the content, form and manner of the information to be published, including possible quality certification mechanisms. Moreover, Article 4(4) of the TSM Regulation (Regulation (EU) 2015/2120) refers to thequality monitoringmechanismcertified by an NRA.


The EECC does not require Member States or an NRA to establish or certify a monitoring mechanism.


Plural “quality certification mechanisms” used in Article104 of the EECC anticipates the possibility of functioning of more than one certificationmechanism, e.g., for internetaccess services andpublicly available interpersonal communications services.). With regard to IAS, Article 4(4) of Regulation (EU) 2015/2120 stipulates that if the NRA provides a monitoring mechanism for IAS implemented for this purpose, it should be considered as a certified monitoring mechanism.[31]


EECCprovisionsdo notprescribe whomaybea provider of a quality certificationmechanism.


NRAs or other competent entitiesmusttake into account therequirement of independence ofthe provider of the quality certification mechanism from IASand publicly availableICS providers. In this context, the NRA or entitymay take into account not only circumstances pointing to capital or personal links with telecommunications service providers operating in the market, but also the business model ofthequalitycertification mechanismprovider.


The approach taken by the NRA orother competent entity to choose or award the certification ofthe quality monitoring mechanismmay take many various forms.Provisions of the EECCdo notimposerequirementsonthe certification procedure.The level of formalization of the procedure as well as additional requirements, such as the requirement for a specific formof the certification act (e.g. an administrative decision, ordinance) may be determined in national law.


The EECC regulation does notset out requirements aboutthe certification period, the conditions for the certificationwithdrawal,or extending the certification.


The NRAor other competent entity shoulddetermine what factors are to be taken into account when choosing a quality certification mechanism. The certification shall ensure that the quality monitoring fulfils requirements, such as:


  1. Accuracy - The results of measurements should be accurateasfarasit is possiblein accordance with the state-of-art knowledgeand with thereservation that the end-user or consumer should not be loaded with disproportionateobligationsassociated with performance of measurements, inparticular, if these requirements do not havea significant impact ontheresult. Achieving this objective cannot limit the availability of the mechanismfor qualitymonitoring for all end-users. When assessing the factors that can affect the accuracy and reliability of measuring the quality of the IAS and other publicly available ICS, it may be appropriate for NRAs to specify the requirements that should be met by the end-user environment[32].


  1. Enables comparison of measurements - The quality monitoring mechanism should make it possible to compare the results of the QoS measurements carried out with the level of service quality guaranteed in the contract. Feedback received by the end-user or consumer as a result of the measurements carried out should be sufficient for him or her to draw an independent conclusion regarding the quality of the service under examination. The quality monitoring mechanism may provide the possibility of transferring the values of contractual parameters (e.g. through the provision by the end-user or consumer) and the listing together with the results of the measurements conducted.