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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Guidelines detailing Quality of Service Parameters

BEREC Public Consultation on draft BEREC Guidelines Detailing Quality of Service Parameters

Starting: 08 Oct Ending

17 days left (ends 05 Dec)

Go to discussion and give your opinion.

description

During its 40th plenary meeting (3-4 October 2019, Crete) the Board of Regulators approved the draft BEREC Guidelines Detailing Quality of Service Parameters for public consultation.

In accordance with Article 104 of the European Electronic Communications Code  NRAs shall take utmost account of these Guidelines when specifying quality of service parameters to be measured, the applicable measurement methods and the content, form and manner of the information to be published.  By 21 June 2020 BEREC shall adopt the above mentioned Guidelines.

The public consultation is open from Thursday, 10 October 2019 , 14:00 to Thursday, 5 December 2019, 17:00 CET.

Please go to the Discussion and give your opinion.

The consultation document is available for download - please see below.

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Status: Open
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<< Previous paragraphs

P103

  1. Openness - The measurement methodology and implementation should be publicly available, andthe NRAor other competent entity should consider publishing informationon factors which canaffect the reliability of results, if suchfactorshave been identified.The openness ofthe quality monitoringmechanismcan be achieved by publication of its source code.

P104

  1. Safety - Thequality monitoringmechanismshould be adequatelysafeguardedagainst attacks, its integrity and the confidentiality ofprocessedpersonaldataagainst unauthorized access.

P105

  1. Future-proofness - Quality monitoringmechanismsshould be based on the current state of technical knowledge, and its design, taking into account the developmentand evolution of the telecommunications market.

P106

  1. Accessibility - The use of thequality monitoringmechanismsshould be accessible topeople with disabilities.

Consultation Question 4

P107

Do you agree with the Guidelines on Quality Certification mechanism? Please provede comments if any. 

You agreeYou disagree

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P108

The process of undertaking a review of the Guidelines will commence 2 years from the publication of the Guidelines. Subsequent reviews will be determined by BEREC and will be agreed and set out in future BEREC work programmes.

P109

L 321/178 EN Official Journal of the European Union 17.12.2018

P110

Article 104 - QoS related to IAS and publicly available interpersonal communications services

P111

1. National regulatory authorities in coordination with other competent authorities may require providers of IAS and of publicly available interpersonal communications services to publish comprehensive, comparable, reliable, user-friendly and up-to-date information for end-users on the quality of their services, to the extent that they control at least some elements of the network either directly or by virtue of a service level agreement to that effect, and on measures taken to ensure equivalence in access for end-users with disabilities. National regulatory authorities in coordination with other competent authorities may also require providers of publicly available interpersonal communication services to inform consumers if the quality of the services they provide depends on any external factors, such as control of signal transmission or network connectivity.

P112

That information shall, on request, be supplied to the national regulatory and, where relevant, to other competent authorities before its publication.

P113

The measures to ensure QoS shall comply with Regulation (EU) 2015/2120.

P114

2. National regulatory authorities in coordination with other competent authorities shall specify, taking utmost account of BEREC guidelines, the QoS parameters to be measured, the applicable measurement methods, and the content, form and manner of the information to be published, including possible quality certification mechanisms. Where appropriate, the parameters, definitions and measurement methods set out in Annex X shall be used.

P115

By 21 June 2020, in order to contribute to a consistent application of this paragraph and of Annex X, BEREC shall, after consulting stakeholders and in close cooperation with the Commission, adopt guidelines detailing the relevant QoS parameters, including parameters relevant for end-users with disabilities, the applicable measurement methods, the content and format of publication of the information, and quality certification mechanisms.

P116

ANNEX X- QUALITY OF SERVICE PARAMETERS

P117

Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104.

For providers of access to a public electronic communications network.

P118

PARAMETER

(Note 1)

DEFINITION

MEASUREMENT METHOD

Supply time for initial connection

ETSI EG 202 057

ETSI EG 202 057

Fault rate per access line

ETSI EG 202 057

ETSI EG 202 057

Fault repair time

ETSI EG 202 057

ETSI EG 202 057