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< Back to overview page: "BEREC Consultation Platform"

Draft BEREC Guidelines detailing Quality of Service Parameters

BEREC Public Consultation on draft BEREC Guidelines Detailing Quality of Service Parameters

Starting: 08 Oct Ending

17 days left (ends 05 Dec)

Go to discussion and give your opinion.

description

During its 40th plenary meeting (3-4 October 2019, Crete) the Board of Regulators approved the draft BEREC Guidelines Detailing Quality of Service Parameters for public consultation.

In accordance with Article 104 of the European Electronic Communications Code  NRAs shall take utmost account of these Guidelines when specifying quality of service parameters to be measured, the applicable measurement methods and the content, form and manner of the information to be published.  By 21 June 2020 BEREC shall adopt the above mentioned Guidelines.

The public consultation is open from Thursday, 10 October 2019 , 14:00 to Thursday, 5 December 2019, 17:00 CET.

Please go to the Discussion and give your opinion.

The consultation document is available for download - please see below.

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P119

For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network

P120

PARAMETER

(Note 2)

DEFINITION

MEASUREMENT METHOD

Call set up time

ETSI EG 202 057

ETSI EG 202 057

Bill correctness complaints

ETSI EG 202 057

ETSI EG 202 057

Voice connection quality

ETSI EG 202 057

ETSI EG 202 057

Dropped call ratio

ETSI EG 202 057

ETSI EG 202 057

Unsuccessful call ratio

(Note 2)

ETSI EG 202 057

ETSI EG 202 057

Failure probability

Call signalling delays

P121

Version number of ETSI EG 202 057-1 is 1.3.1 (July 2008).

For providers of internet access services.

P122

For providers of internet access services

P123

PARAMETER

DEFINITION

MEASUREMENT METHOD

Latency (delay)

ITU-T Y.2617

ITU-T Y.2617

Jitter

ITU-T Y.2617

ITU-T Y.2617

Packet loss

ITU-T Y.2617

ITU-T Y.2617

P124

Note 1

Parameters shall allow for performance to be analysed at a regional level (namely, no less than level 2 in the Nomenclature of Territorial Units for Statistics (NUTS) established by Eurostat).

P125

Note 2

Member States may decide not to require up-to-date information concerning the performance for those two parameters to be kept if evidence is available to show that performance in those two areas is satisfactory

P126

Recitals:

P127

(260) The specificities of the electronic communications sector require, beyond horizontal contract rules, a limited number of additional end-user protection provisions. End-users should be informed, inter alia, of any quality of service levels offered, conditions for promotions and termination of contracts, applicable tariff plans and tariffs for services subject to particular pricing conditions.

P128

(271) National regulatory authorities in coordination with other competent authorities, or where relevant, other competent authorities in co-ordination with national regulatory authorities should be empowered to monitor the quality of services and to collect systematically information on the quality of services offered by providers of internet access services and of publicly available interpersonal communications services, to the extent that the latter are able to offer minimum levels of service quality either through control of at least some elements of the network or by virtue of a service level agreement to that end, including the quality related to the provision of services to end-users with disabilities. That information should be collected on the basis of criteria which allow comparability between service providers and between Member States. Providers of such electronic communications services, operating in a competitive environment, are likely to make adequate and up-to-date information on their services publicly available for reasons of commercial advantage. National regulatory authorities in coordination with other competent authorities, or where relevant, other competent authorities in co-ordination with national regulatory authorities should nonetheless be able to require publication of such information where it is demonstrated that such information is not effectively available to the public. Where the quality of services of publicly available interpersonal communication services depends on any external factors, such as control of signal transmission or network connectivity, national regulatory authorities in coordination with other competent authorities should be able to require providers of such services to inform their consumers accordingly.

P129

(272) National regulatory authorities in coordination with other competent authorities should also set out the measurement methods to be applied by the service providers in order to improve the comparability of the data provided. In order to facilitate comparability across the Union and to reduce compliance cost, BEREC should adopt guidelines on relevant quality of service parameters which national regulatory authorities in coordination with other competent authorities should take into utmost account.

P130

This Annex contains a selection of terms and definitions used in the Guidelines and that could be useful to support the consistent and harmonised application of the provisions of Article 104 of the EECC.

P131

Internet access services: a publicly available electronic communications service that provides access to the internet, and thereby connectivity to virtually all end points of the internet, irrespective of the network technology and terminal equipment used (Regulation (EU) 2015/2120).

P132

Interpersonal communications services: a service normally provided for remuneration that enables direct interpersonal and interactive exchange of information via electronic communications networks between a finite number of persons, whereby the persons initiating or participating in the communication determine its recipient(s) and does not include services which enable interpersonal and interactive communication merely as a minor ancillary feature that is intrinsically linked to another service (Directive (EU) 2018/1972).

P133

Number-based interpersonal communications service: an interpersonal communications service which connects with publicly assigned numbering resources, namely, a number or numbers in national or international numbering plans, or which enables communication with a number or numbers in national or international numbering plans (Directive (EU) 2018/1972).

P134

Number-independent interpersonal communications service: an interpersonal communications service which does not connect with publicly assigned numbering resources, namely, a number or numbers in national or international numbering plans, or which does not enable communication with a number or numbers in national or international numbering plans (Directive (EU) 2018/1972).

P135

Quality of service: totality of characteristics of a telecommunications service that bear on its ability to satisfy stated and implied needs of the user of the service (ITU-T Rec. E.800).

P136

Definitions of parameters referred to in Article 104 of Directive (EU) 2018/1972.

P137

Supply time: the duration from the instant of a valid service order being received by a direct service provider to the instant a working service is made available for use. This should include cases where: a new access line is installed; an existing access line is taken over by another customer; an additional access line is provided to a customer who already has service. It is measured by: a) the times by which the fastest 50%, 95% and 99% of orders are completed; b) the percentage of orders completed by the date agreed with the customer and, where the percentage of orders completed by the date agreed with the customer is below 80%, the average number of days, for the late orders, by which the agreed date is exceeded (ETSI EG 202 057-2 V1.3.1).